World class service is the key to booming tourism


Service Skills Australia have released the 2015 Tourism, Travel and Hospitality Environmental Scan today with the scan stating Australia’s tourism, travel and hospitality industries have to attract the best people they can to offer truly world class service.

The scan identifies the factors currently impacting on the workforce make up and skills needs of our tourism, travel, hospitality and events industries, and considers how well the national training system and industry itself are responding to them.

Service Skills Australia chief executive officer Yasmin King, said consumers are now demanding new and unique experiences and top level service.

“These industries are already very successful, but ensuring training is turning out graduates with the skills they really need in the workplace will help them become real engines of our economy and continue to compete successfully in the international context,” Ms King said.

Tourism has been hailed as one of Australia’s five super industries and is expected to grow by 20 per cent over the next four years.

Factors such as the seasonal nature of the work and a highly casualised workforce can stand in the way of attracting and retaining the right people, and to counter this, these industries need to develop and promote career paths.

An over-arching service industries’ Environmental Scan was produced with the assistance of the Australian Government through the Department of Education and Training.

Source = ETB Travel News: Lewis Wiseman
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