Air New Zealand to slash check-in times with new kiosks


Air New Zealand has launched a new kiosk check-in experience for passengers flying to Australia.

Passengers travelling to Australia from Auckland International Airport will now able to check themselves in, with more than 1500 Australian-bound passengers using the new technology yesterday.

"This brand new experience provides our customers with a more convenient and faster way to check-in," says Air New Zealand Group General Manager International Airline Ed Sims.

"Not only is it a friendlier and more welcoming area with staff no longer stuck
behind desks, but we also expect it will reduce check-in queuing times by up to 50%.

"Currently passengers must check-in at least 90 minutes prior to their Australian flights, but if the new process succeeds in reducing check-in time as expected, then Air New Zealand will look to reduce the 90 minute deadline."

Passengers simply scan their machine readable passports at a kiosk, where they will then be issued with a boarding pass, and bag tags if they are checking in luggage.

Customers then take their bags to the ‘bag drop’ area, where ground staff will scan the bag and check the passenger’s ID.

"We set ourselves the challenge to transform our customers’ experience of the airport, so they have a seamless experience from checking-in through to walking off the plane at their destination," says Mr Sims.

There are 18 new self-service kiosks in the economy check-in area, and six new kiosks in the premium check-in area.

The check-in experience will be available to Air New Zealand passengers who are travelling to an Australian destination with: a New Zealand or Australian passport; any passport with a machine readable zone on their passport, or any passenger on another passport type holding a valid electronic travel authority (ETA).

Over the next nine months, the New Zealand carrier plans to progressively introduce new kiosks at its Wellington, Queenstown and Christchurch international check-in areas.
Source = e-Travel Blackboard: C.F
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