For passengers holding tickets on Japan Airlines flights and whose travel arrangements have been affected by the European Airspace Closure due to the Volcanic Eruption in Iceland, the following special handling will apply:
Passengers ticketed to travel on Japan Airlines flights between Japan and Europe between 16 April, 2010 and 23 April, 2010.
Before commencing journey (unused tickets):
For Japan Airlines tickets, Refund Charges will be waived regardless of Fare Conditions. Holders of tickets issued by any other Airline are requested to contact the issuing airline for details of the cancellation/refund policy of the issuing airline.
After journey has commenced (partially used tickets):
Eligible passengers may change to alternate Japan = Europe Japan Airlines flights within the same booking class provided such travel is taken before 30 April, 2010.
For further information, please contact Japan Airlines as below:
Telephone 1300-JAL-AUS (1300-525-287)
Saturdays and NSW Public Holidays 0900-1300
Information regarding flight status can be found on the above website.