NSW Airbnb host named among the world’s best
An Airbnb host from New South Wales’ South Coast has been recognised as one of the world’s top Airbnb Superhosts, having earned and retained the status for 20 consecutive quarters since the start of the programme in 2014. Larrelle welcomes guests into her beautiful farm-stay in Huskisson, and is ranked as one of the world’s best.
This month marks the fifth anniversary of Airbnb’s Superhost programme, a scheme that rewards Airbnb’s top-rated and most experienced hosts. Superhosts are measured by a number of criteria,including obtaining a 4.8 or higher average overall rating, a less than 1 per cent cancellation rate, a 90 per cent response rate and have hosted at least 10 stays in the past year.
Globally, there are 804,000 Superhosts with 25 per cent based in the US. Of the 32,000 Superhosts in Australia, 69 per cent are females with an average age of 51.
Despite describing herself as an introvert, Larrelle has embraced Airbnb hosting by sharing the spacious guest cottage on her 20-acre farm just outside the popular beach town of Huskisson.
“I think it’s come quite naturally, which is a surprise to me, being a private person who’s more drawn to animals, but I really enjoy meeting people, hearing about their adventures and sharing what we have here,” she says. “I love seeing the joy on people’s faces when they interact with my family and my animals.”
Guests share Larrelle’s property with three horses and a troop of wild kangaroos. “It’s very rewarding to me, especially to see how children react, coming from homes where they don’t have a dog, let alone horses and kangaroos.”
Larelle credits her 20-term Superhost status to the fact she provides her guests with a thoughtfully appointed space that’s removed just enough from the bustle of her local area’s attractions. She also provides guests with unique opportunities to slow down, connect with nature and participate in farm life.
“We’ve got a lot of guests who will come out and feed the animals with me or help to brush the horses,” she says. “And guests will wake up to kangaroos bouncing around right outside their window. You can’t get that everywhere.”
Larrelle shares her top five tips for first-time hosts:
1. Create a unique and personalised experience; from a map of the local area with dining recommendations to a loaf of bread available on arrival, it’s often the simple things that keep guests coming back.
2. Create a welcoming space; it may sound simple, but it’s absolutely vital to create a friendly atmosphere for your guests. Ensuring your home is welcoming, clean and homely for every guest instantly creates a comfortable environment and positive experience.
3. Get the basics; having a well-stocked cupboard with all of the basics often makes a world of difference, especially for those who have travelled far to reach your home.
4. Be available and flexible; it’s important to remember that guests may have little to no knowledge about your home and the local area, so it is essential to be available – whether it be in person, over the phone or via Airbnb’s messaging service. I try to meet the guest in person when they arrive to gauge how much interaction they’d like.
5. Take on feedback; genuine reviews are the foundation of a community like Airbnb and are valuable to all hosts. There’s always something to improve on – never take things personally, it’s the only way you’ll learn.
Hear from more of Airbnb’s global Superhosts via Airbnb’s newsroom: https://press.airbnb.com/what-makes-superhosts-so-super/