Meet MTA – Mobile Travel Agents’ Amber Halleday
Family background: I’m married and grew up on a dairy farm about 15 minutes south of Mount Gambier. I spent a huge part of my childhood travelling around Australia with my parents, brother and sister in a caravan!
When and why did you join MTA? Three years ago. Taking the plunge from a full-time position to owning and managing my own business was terrifying, however I have loved every second of it. I wanted to do something that was more flexible and that would allow me to be able to work from home when it was time to have a family and that was when I started looking at the home-based options.
What did you do before you joined MTA? I started at Harvey World Travel in Mount Gambier when I was 17, straight after my year 12 exams, and worked there for eight years before deciding that it was time for a change.
What do you like most about working as an MTA Member? Definitely having such a supporting and very lovely head office team and being part of such an amazing community of members.
Do you have a specialised area in travel? Group travel – everything from extended family groups to destinations weddings, school groups, sporting events and milestones – and honeymoons which are something I really love designing.
What’s one of your biggest personal achievements? Without doubt being named a finalist in the 2017 Avis Scholarship – something I am very proud of. It was an amazing experience and a huge learning curve and I had the opportunity to meet some incredible people in our industry.
What’s the biggest thing you’ve learnt since starting as a home-based travel agent? Discipline and self-motivation have been a big one. When you don’t have to start work at any particular time of day it can sometimes be a little bit hard to make yourself sit down at your desk and make the magic happen. Secondly, ensuring I uphold to the highest of levels is my customer service.
What sets MTA apart from the rest? I was looking for a company which would be super supportive and there if needed while allowing me to run my business the way I like to run it without interference or restriction. MTA is exactly that.
What’s the best advice you’ve ever been given and who gave it? Jump on YouTube and check out ‘The Time You Have (In JellyBeans). This is my favourite inspirational, thought provoking and motivating video – it really makes you think about the way you are spending your life.
Who do you admire and see as a role model in the industry? My recent Avis Scholarship experience afforded me the opportunity to meet some incredible and inspiring people in our industry however I also admire each and everyone of my fellow MTA colleagues. They are all incredibly knowledgeable individuals and I love the opportunities we have to get together and learn from each other.
What destinations are next on your travel bucket list? Mexico, Spain, the Greek Islands and Croatia. I’d love to get to spend some time in Scandinavia as well. And Japan!
What’s the most memorable travel experience you’ve had (good or bad)? Completing the Everest Base Camp trek in 2011.
What three things do you always take with you when travelling? A big lightweight scarf, my iPad and my passport.
Which famous person would you most like to travel with and where to? Instagram celebrity Aggie Lal (@travel_inhershoes) to Mexico.
What do you find yourself doing on your weekends? Paddle boarding, going to the beach with my husband and dog Ollie, wake boarding, playing netball, watching footy, hanging out with family and friends.
What direction do you see the industry heading in over the next five to ten years? Technology is rapidly evolving and changing and I think as agents we do need to be adaptable and flexible and willing to embrace the changes that come through.