Family background: Married with four daughters ranging in age from eight to 14 years,
What did you do before you joined MTA? Corporate travel.
When and why did you join MTA? I joined MTA in 2007 because I wanted flexibility in my life with young children.
What do you like most about working as an MTA Member? I am my own boss – I work my own hours.
Do you have a specialised area in travel? I cover anything and anywhere however I do have a few favourites including Vietnam, Italy and New Zealand and especially Africa which I am passionate about.
What’s one of your biggest personal achievements? Becoming a surf lifesaver at not a very young age!
What’s the biggest thing you’ve learnt since starting as a home-based travel agent? It’s all about self-promotion, you have to put yourself out there. You can’t rely on people being mind readers and knowing what you do.
What sets MTA apart from the rest? Quite simply – we care.
What’s the best advice you’ve ever been given and who gave it? The customer is always right… my parents.
Who do you admire and see as a role model in the industry? I have respect for anyone that has a crack at running their own business.
Which destinations are next on your travel bucket list? Going back to Fiji, an old favourite, but I am keen to explore the Philippines.
What’s the most memorable travel experience you’ve had (good or bad)? Boiling water collected from an African creek only to discover a dead elephant upstream. I have never appreciated clean water so much since that trip.
What three things do you always take with you when travelling? Camera, watch and passport!
Which famous person would you most like to travel with and where to? Saroo Brierley of ‘Lion’ fame . After recently hearing him talk about his experiences while lost as a young child in India and the amazing story of how he found his family, I think he would be great to show me around India – he certainly knows how to use a Google map.
What do you find yourself doing on your weekends? Working, hanging with the kids, in summer we head to the beach and I could be on patrol.
What direction do you see the industry heading in over the next five to ten years? I feel like there has been a swing back towards traditional agents like ourselves as people miss the face to face contact and personal service. With so many online suppliers online now, it’s become a bit of a minefield and can be vey confusing for consumers. This is where we really add value.