Wyndham recognised ACE Awards winners
Wyndham Vacation Resorts Asia Pacific’s Customer Experience team has been recognised at the 2018 Confirmit ACE (Achievement in Customer Excellence) Awards, which were announced overnight.
The team was honoured in the Voice of the Customer, Business Impact and Multi-Channel categories of the awards program, which recognises businesses for their rigorous application of best practices to deliver a world-class customer experience.
“Our dedicated Customer Experience team drives a constant focus on enhancing the interactions our customers have with our business by delivering personalised and memorable experiences at every opportunity,” said Adam Geneave, Vice President of Customer Experience at Wyndham Vacation Resorts Asia Pacific.
“The team’s passion and commitment to serving our customers is commendable and these awards are excellent recognition of their efforts.”
Hosted by Confirmit, the leading global solutions provider for customer experience, voice of the employee and market research, the ACE Awards program attracts nominations from major organisations across the globe, including Virgin Money, Bupa Global, Siemens, Amadeus and more.
Wyndham’s Customer Experience team includes 31 staff members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance.
The team has won numerous accolades since its inception in 2015, including the Customer Service Team of the Year – Large Business award at the prestigious Australian Service Excellence Awards (ASEAs) last year.