Finnair has been announced as one of the winners in the 2018 TripAdvisor Travellers’ Choice awards in the category of Major Airline-Europe.
Finnair Corporate Sales Manager Australia, Sanna Ruuskanen said Finnair was delighted to feature in TripAdvisor’s awards acknowledging the world’s top carriers based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period.
“This is a wonderful tribute to all the team at Finnair with these awards entirely based on the reviews from TripAdvisor’s travelling community during the last year,” said Ms Ruuskanen.
“We’re delighted to receive this recognition from our customers,” said Finnair SVP, Customer Service, Piia Karhu.
“Peer travellers’ reviews have an important role, when planning and choosing your travel with an airline. Reviews are also important for customer service development in airlines. We have introduced many novelties to make the air travel more comfortable, including service elements inspired by our Nordic roots, and investments into digital innovations. We are expanding our route network and strive to be the best of the best for service, quality, and customer satisfaction also in the future,” said Ms Karhu.
“We’re thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including Finnair,” said TripAdvisor Flights Senior Vice President and General Manager, Bryan Saltzburg.
“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers,” said Mr Saltzburg.
Finnair offers excellent connections from Australia with oneworld partners to 19 destinations in Asia and seven in the Americas plus more than 100 Europe destinations.
Finnair was named Best International Airline – Offline in the prestigious 2017 AFTA National Travel Industry Awards for the fifth consecutive year and is a Finalist for 2018.