Dorchester Collection achieves top overall rating from Forbes Travel Guide
Forbes Travel Guide has revealed its 2018 Star Award Winners, presenting eight Dorchester Collection properties with a Forbes Travel Guide Five-Star rating. Dorchester Collection is the best-performing brand overall, based on the proportion of hotels to receive the Five-Star recognition, in relation to its competitors. This impressive result highlights the portfolio’s consistent efforts to achieve the highest levels of service. “We are honoured and absolutely delighted with this distinction”, chief customer experience officer for Dorchester Collection, Helen Smith, comments. “Providing long-standing, exceptional service is of utmost importance for our team and this recognition is a testament to the tireless dedication of our employees.” Each year, Forbes Travel Guide showcases a global group of the world’s finest hotels, restaurants and spas. Its team of expert inspectors anonymously evaluates properties based on up to 900 standards in more than 150 destinations across 50 countries, focusing on graciousness, thoughtfulness and a sense of personalised service. Dorchester Collection manages a portfolio of some of the world’s foremost luxury hotels in Europe and the US, each reflecting the distinctive culture of its destination. Each icons in their own right, Dorchester Collection hotels have a rich heritage and worldwide reputations as places offering the best and most sought-after experiences of good living, charm, elegance and unparalleled standard of service.
“We are pleased to honour the 2018 Star Rating recipients, an exceptional collection of hotels, restaurants and spas that demonstrates a strong culture of service,” said Gerard J. Inzerillo, chief executive officer of Forbes Travel Guide. “In an online environment of confusion and clutter, Forbes Travel Guide is the most trusted source of information to assist guests in making informed decisions,” Inzerillo said. “These properties, the largest and most global group in the company’s history, achieve an impeccable standard of excellence in hospitality, underscoring our overall mission of positively contributing to the international tourism industry as well as individual hotel experience. We are proud to congratulate everyone associated with the prestigious properties recognised.”