TravelManagers end 2017 on a high note
TravelManagers spent 2017 building on the successes of previous years, delivering another year of record sales in the process. Chief Operating Officer, Grant Campbell, has described the company’s achievements as “further cementing our position as Australia’s premium travel network”.
“In all areas of the business, we are thrilled with the successes of 2017,” he says. “In sales terms, we achieved a new record high in monthly sales, we’ve achieved more than nine percent growth year on year and we’ve picked up a significant array of awards from our preferred suppliers.”
Campbell is quick to emphasise that the company’s success in 2017 is due to the achievements of each of the 500-plus individual personal travel managers (PTMs) who each work within their own home-based businesses and are supported by TravelManagers’ National Partnership Office (NPO) team with its seven state-based Business Partnership Managers (BPMs).
“Our PTMs already represent an incredible wealth of knowledge and experience when it comes to selling travel, but all are strongly focused on further improvement,” Campbell says. “In 2017 our PTMs took part in more than 300 webinars, including both internal webinars that covered systems, marketing and product updates, and more than 110 further webinars run by partner suppliers.”
Famils represent one of the most significant and popular aspects to product training, with record numbers of PTMs taking up famil opportunities in 2017: close to 300 in total, including 96 places on eleven exclusive TravelManagers famils.
Support from TravelManagers’ NPO takes many shapes according to Campbell, including 692 individual one-on-one meetings between PTMs and their BPMs and 514 cluster meetings, held in metropolitan suburbs and regional centres.
“It’s really important that all of our PTMs have access to the same support, regardless of their geographical location,” adds Campbell. “In addition to the regional meetings, our state-based BPMs spent a significant part of their time in 2017 visiting PTMs in rural or country areas in their home states: this has been key to another successful year.”
He says PTMs with a focus on corporate travel also receive support from TravelManagers’ NPO which is tailored to the nature of their business.
“Last year we held 26 dedicated corporate webinars, supported by five dedicated corporate classroom workshops, in Sydney, Melbourne, Adelaide and Brisbane throughout the year and at the National Conference in September.”
TravelManagers’ annual National Conference, which was held in Darwin in 2017, has been hailed by all involved as one of the great successes of the year, with a total of 394 attendees representing a new record for the company.
“We place great importance on ensuring that our PTMs have lots of opportunities to get together with the combined objectives of communicating, educating and learning, strengthening relationships and having fun, through a variety of events that link them with their fellow PTMs, members of the NPO support team and partner suppliers,” says Campbell.
Despite the work that took place in constantly improving and building their businesses, Campbell says many PTMs also allocate time in their working life to taking part in community-oriented activities.
“It’s become a tradition and a highlight of each annual National Conference that we allocate time to supporting a local community event,” explains Campbell. “In 2017, we worked with “Helping People Achieve” (HPA), a unique, Northern Territory-based, not-for-profit organisation that provides services to people with physical and intellectual disabilities in the Darwin and Palmerston regions.”
In addition, TravelManagers also successfully ran its third Annual Charity Golf Day, which was attended by 100 PTMs, PTM clients and suppliers in support of the ‘Love Your Sister’ cancer charity and raised more than $10,000 in the process.
Each PTM is encouraged and supported to strive for excellence in all areas of their business, and Campbell says their efforts are particularly pleasing when an individual receives national industry recognition for their success.
“We were thrilled to have two finalists in the 2017 Avis Travel Agent Scholarship of Excellence, which celebrates travel agents who conceived and implemented new or novel approaches to delivering customer service,” says Campbell. “We were even more delighted when Nakita Byrne, representative for Mount Arthur, NSW, was announced as the ultimate winner.”
Campbell says Byrne’s achievement, and those of many other award-winning PTMs, are a good indication of another successful year and describes Byrne’s award as “an apt reflection of the spirit of innovation and dedication to providing excellent customer service that thrives within the TravelManagers culture.”
“We’ve rolled out all sorts of new initiatives throughout the year: a streamlined system for distributing daily supplier initiatives and updates; centrally-produced e-Newsletters that were able to be personalised and centrally dispatched to each PTM’s client base; and an increase in Facebook followers of almost eighteen percent.”
Campbell says he’s confident that none of TravelManagers’ competitors are as active in terms of training, cluster-type meetings, one-on-one business reviews, organisation of events and social occasions.
“2017 has been another record-breaking year for TravelManagers in many areas of our business. With more major enhancements and innovations planned for 2018, we can only wait to see what successes this year will bring!”
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.