Personal Induction and Ongoing Support a Winner with PTM Recruits
TravelManagers is a company who values the importance of supporting new recruits by offering an intensive and all-inclusive induction programme that includes training and personal support in all aspects of the business starting from day one.
For newly recruited personal travel managers (PTMs) who join from other travel organisations, getting used to new systems, processes and technology can often be daunting and potentially frustrating but for PTM Michelle McKay representative for Camden Park in South Australia, the induction process proved to be a real winner in more ways than one.
“Induction week in Sydney was great! Draining and definitely ‘brain-stretching’ but great. The national partnership office (NPO) team are absolutely amazing, and I don’t think I have ever been in such an encouraging and helpful environment before. Everyone was so warm and welcoming, which helps with the fear factor of starting your own business. Also, super pleased to have had the chance to meet Annabelle my fellow inductee, and have another Adelaide girl to bounce off throughout training. I think I’ve made a friend for life.”
TravelManagers Executive General Manager Michael Gazal, says the comprehensive induction programme has evolved over the years which includes all new recruits spending a minimum of three days with the team at the NPO in Sydney.
“When you join TravelManagers you join a family. The first experience of TravelManagers is critical and we work extremely hard to deliver an interactive induction programme that really epitomizes exactly what TravelManagers is about. A company that cares about its business partners, providing face-to-face training and the ability to create relationships with their entire support team right from the beginning of their new career.”
An overriding response from the new recruited personal travel managers was they value the relationships built as well as the practical training sessions and thought provoking interactive discussion that was achieved through face-to-face training.
“This initial training gave me the information and confidence I needed to start selling as soon as I got home. TravelManagers thought of everything too – my own computer was setup with all the systems and passwords while I was in training, so I was ready to start working as soon as my training was completed. Meeting the staff at NPO from all the different departments during induction and knowing who to contact when I had questions once I returned to my office made it much less daunting. With TravelManagers as my business partner and meeting other PTMs who were also starting out, I now have a great network of support so although it’s just me in my business, I don’t feel like I’m alone,” says Jo Patton representative for Ulladulla in New South Wales.
For McKay, the induction process helped to allay some initial nervousness.
“I’ve never done anything like this before and I was concerned I would have some trouble drumming up initial business. I still have some nerves but after the initial training I came out feeling incredibly supported by the team, and knowing there is always someone to ask for help is incredibly important to me. I can only say to people thinking about becoming a personal travel manager – give it a shot, you will be glad you did!”
TravelManagers commitment to training is evident with a dedicated team to support the induction process and ongoing training. Ensuring this comprehensive training support continues well after the new recruits return home, PTMs also have the support of a locally state based business partnership manager and continual support from the 54 member NPO team with an average experience in excess of 15 years.
“TravelManagers holds state meetings two times a year around Australia, complementing the national conference and supplemented by regular intra-state cluster meetings. This is in addition to numerous training webinars on offer, face-to-face fares and ticketing training and the support received from their locally state-based business partnership manager and the NPO. Our PTM’s receive consistent, relevant and ongoing training that is unparalleled – it is this commitment and level of training support provided, that sets TravelManagers apart from our competition,” says Gazal.
Gazal is not surprised that new recruits feel part of the TravelManagers family from the time they sign on the dotted line.
“Our PTMs have always enjoyed our inclusive strategy, strong leadership from our NPO and support from their locally based business partnership managers. A personal and comprehensive induction is an integral component of our support for our PTMs and really does set the scene for what they can expect from day one. We’re continually challenging our induction process, modifying processes in line with PTM feedback – it’s this type of inclusive partnership that really works for us.”
For many, the decision process to swap a traditional travel consultancy role from an agency owner or an employee to that of a PTM, albeit extremely appealing can take months, even years to become a reality once all the factors have been considered, due diligence undertaken and ultimately the time is right.
The words of advice from TravelManagers’ recent recruits to travel professionals interested in making the career change to become a PTM, ultimately is loud and clear – “Just do it!” says Toni Perrin representative for Trinity Park, Queensland.
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599.
Travel Managers operates in all Australian States and is a wholly owned subsidiary of House of Travel, Australasia’s largest independent travel company which has a forecast turnover of $1.5 billion for 2017. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has more than 500 personal travel managers throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are secure and only used for client purchases.