Sydney Airport celebrates Star Alliance 20th anniversary
From reducing connection times to setting new benchmarks for lounges and terminal design, Star Alliance has helped transform the airport experience for international travellers – so it’s only fitting that staff at Australia largest airport should recently mark the Alliance’s 20th anniversary with their own special celebration.
With Sydney Airport adorned in balloons and banners, more than 180 airport-based staff – representing 11 member airlines – gathered together to wish Star Alliance a happy birthday and enjoy some branded cupcakes.
The airport staff also celebrated 20 years of ‘connecting people and cultures’ by giving away balloons and hundreds of packets of colouring pencils – donated by Star Alliance’s chosen charity Jeans for Genes – to young passengers.
Over the past 20 years Star Alliance has continually looked for ways to enhance the airport experience, including co-locating members in the same terminal in order to reduce connection times.
Most recently the Alliance launched an IT hub that facilitates baggage message transfer between the member airlines, their ground handlers and the baggage handling systems at airports. Already the baggage hub processes on average five million baggage messages a day, allowing airlines to better steer baggage operations and to keep customers informed on the status of their bag. Once implemented across the entire Star Alliance network, it will become easier to give customers proactive updates on their baggage delivery status.
Star Alliance has also introduced new IT functionality that makes it faster and easier for front line employees to rebook customers whose connections are impacted by delays in feeder flights.