Two heads are better than one concept for Personal Travel Managers
Queensland TravelManagers’ personal travel managers (PTMs) Cassandra Zayonce, Erin Ross, Georgina Grandi, Annette Fyfe and Amanda Brady enjoy more than a neighbourly cup of tea. Whilst some may consider the ten to twenty kilometer distance apart from each other as being competitive territory, it is completely the opposite philosophy for these PTMs who are representative of how TravelManagers’ PTMs across Australia interact.
“I love the flexibility home-based provides me and I enjoy working independently, but every once in a while I need to have face to face human contact. The internet forums and our PTM facebook page are fantastic yet I still find the need to get out of the office and connect with others who are in a similar position to me,” says Zayonce.
For Zayonce, who initiated the face-to-face meeting for her local based colleagues, it was the opportunity to network, support each other and work together to collectively grow their individual businesses that provided her motivation.
It’s great to be able to bounce ideas off each other. Sometimes, when you are working on your own all the time, it’s easy to get stuck in the same way of doing things without realising that there is a better way out there. We also all have different skill sets and can share them with each other, making us all stronger as a team. We may be individual business owners but we all have each other’s backs.”
Brady agrees wholeheartedly “We all love to catch up, although we don’t do it enough! We often organise a topic to discuss, like Google forms, or best ways to manage emails then we have a round table conference, put all our ideas together and come up with great ways to manage our businesses. Other times we just work on our own client files and then bounce ideas across the table. We have a lot of fun, laughter and of course a sneaky lunch!”
Brady advises the support of the national partnership office and fellow PTMs is invaluable.
“With TravelManagers, you know you are never alone. The encouragement and support we receive from the national partnership office allows us to confidently focus solely on our love of selling travel and to provide expertise and exemplary customer service. Working against each other creates stress, anxiety and negativity. We choose to work together and create positivity, happiness and prosperity, you can’t ask for more than that.”
TravelManagers’ Executive General Manager Michael Gazal says, “We applaud the way the Bayside Brisbane PTMs work so well together. Their relationship epitomizes TravelManagers’ philosophy of PTMs working collectively together to provide the ultimate travel experience for our customers. We recognize each PTM has strengths in different areas and actively support and encourage each other to further grow their individual businesses and foster mutual success.”
Zayonce feels extremely connected to her 500 plus colleagues.
“The support from my fellow PTMs is amazing. When I first joined, I was expecting it to be competitive between PTMs yet I was amazed at the help they were willing to give me. I feel more connected to the 500+ PTMs around Australia than I ever did in an office with three or four colleagues I sat next to every day. We have a huge amount of collective knowledge between us and there’s always someone willing to help out when needed. I certainly never feel alone.”
Brady also shares this sentiment.
“TravelManagers flexibility and earning potential are two very important parts about being a PTM, but the comradery, friendships, support and encouragement within the TravelManagers family group is second to none! You know the old saying of two heads is better than one. In TravelManagers case it is 500 plus personal travel managers heads just a phone call away should you need it. There’s always someone available to help you if the need arises and I wouldn’t want it any other way”
For more information or to speak to someone confidentially about TravelManagers please contact Suzanne Laister on 1800 019 599. ENDS
TravelManagers operates in all Australian States and is a wholly owned subsidiary of House of Travel, Australasia’s largest independent travel company which has a forecast turnover of $1.5 billion for 2017. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has more than 500 personal travel managers throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are only used for client purchases.