Name: Herbert Laubichler-Pichler
Position title: General Manager
Company name: The Anam, Nha Trang, Vietnam
When and why did you join the industry?
I joined the industry almost 50 years ago, starting as a bell boy in the hotel of my father. I worked there during my school holidays gaining first hand experience. My father always wanted me to take over our family hotel when I grew up. So hospitality is very much in my blood.
What do you like most about your job?
Hospitality is a people business and the single thing I like most of al is that I work with human beings and not with machines.
What’s one of the biggest achievements of your career so far?
I would say the three most recent achievements of which I am most proud are as follows:
- Highest Leading Quality Assurance score for The Nam Hai in 2009 during my time as GM
- Trip advisor Nr. 1 for Shangri La KL as Hotel Manager in 2011
- Trip advisor Nr. 1 for The Reverie Saigon as GM in 2014 and 2015
What’s the best advice ever given to you and who gave it?
Georg Rafael once said “be generous with small things and stingy with big things”. That advise has stead me on good stead for many years!
Who do you admire and see as a role model in the industry?
What can people expect from your company and what sets it apart from the rest?
Passion, enthusiasm and 100% commitment to quality in product and service.
What destinations are on your travel bucket list?
There are many destinations I wish to visit – but the two continents on the top of my bucket list are South America and Africa
What’s a memorable travel experience you’ve had (good or bad)?
I once rented a car to travel throughout New Zealand with my family. We had a wonderful time.
What are three things you always take with you when travelling?
The three absolute essentials for me are passport, mobile phone and credit cards!
Name someone famous you’d like to travel with and a destination you’d like to go with them.
Arnold Schwarzenegger to California; Sebastian Vettel to Monaco; and Anne Sophie Mutter to Vienna
What direction do you see the industry heading in over the next five to ten years?
I see there being a move away from faceless branded hotels towards unique and individual hotels offering charm, character and style. I also see more hotels emerging providing travelers with the attractive option of “affordable luxury” – and the emergence of strong local demand from the Southeast Asia region created by the growing GDP in these markets.