Travel Counsellors 22 percent turnover boost
Travel Counsellors are really pleased to announce that our latest financial results show a 22% rise in the last 12 months. A rise that we feel is due to the emphasis we put on providing our customers with excellent customer service and our commitment to using the latest technology.
As a global company, with backing by private equity house Equistone Partners Europe since 2014, our figures for the year ending October 2015 were $288m, up from $236m the previous year on sales of $903m.
This growth is attributed to the adoption of the latest technology to enhance its services, enabling Travel Counsellors to provide the best possible customer experience. In particular, the business has seen a 13 per cent increase globally in sales made through its in-house quote and booking technology, which enables Travel Counsellors to create unique itineraries tailored to customer preferences and interests, at competitive prices.
This year, we also launched our new, free app, ‘my TC.’ Our app is a personal extension of each of our Travel Counsellors, and it’s available for our customers wherever they are in the world. ‘my TC’ provides customers with access to their travel documentation and itineraries, even when they’re offline. And they can also contact their Travel Counsellor anytime, anywhere at the touch of a button.
As Steve Byrne, Managing Director of Travel Counsellors, commented, “These results show that despite the economic environment and political climate, appetite for travel remains strong, and consumers are not willing to compromise on this area of their life. However, this has made it even more important to build a trusted, personal relationship with our customers – which in turn, enables Travel Counsellors to craft completely tailor-made experiences.
“This approach underpins the caring that Travel Counsellors has at the heart of its business model. Whether that’s supporting our franchisees to establish and run their own business, or getting to know our customers on a personal level, we always go the extra mile. This, coupled with an annual investment of around $2.165m in the latest technology, drives our strong financial results, and we’ll continue to invest heavily in both of these to keep the momentum going over the coming years.”
Travel Counsellors Australia was established in 2007 and currently has 150 Travel Counsellors. Our head office in Australia is in Melbourne. Travel Counsellors Australia is accredited with ATAS. Travel Counsellors is the world’s largest home-based travel company. Founded in 1994 it currently has 1,500 travel consultants who work from home with the support of over 350 staff at the company’s UK headquarters and overseas offices. The company operates in Australia, UK, Ireland, the Netherlands, South Africa, UAE and Belgium.