Name: Ms Patsamon Singha-Udom
Position title: General Manager Western Australia
Company name: Thai Airways International Public Company Limited
When and why did you join the industry?
I joined THAI in 1997 as a customer service agent (check-in). I decided to join THAI because I believed at the time as customer service agent, I could be a part in representing Thailand, Thai people and Thainess to the world.
What do you like most about your job?
When I was a customer service agent, I enjoyed being a part of people’s experience when they travelled to Thailand and could help people when and where possible.
Now, what I like most is the challenge of doing my utmost to achieve better performance day by day, week by week and year by year with the enjoyment of working closely with my team.
What’s one of the biggest achievements of your career so far?
It might be strange, but I would say my biggest achievement is that I have done my best everyday.
If we are talking about tangible achievement, then it would be my appointment to be one of management team in Australia.
What’s the best advice ever given to you and who gave it?
“Live for the Moment”, from Buddha.
Who do you admire and see as a role model in the industry?
Actually, I don’t have anyone in particular. People around me both in Thai Airways and outside are my role models. Because, I have learnt and taken only the good parts along with me.
What can people expect from your company and what sets it apart from the rest?
Service from the heart with unique Thai hospitality, this is culture rather than taught.
What destinations are on your travel bucket list?
Myanmar, Lao and Sweden
What’s a memorable travel experience you’ve had (good or bad)?
My first trip to the 4 holy places in India and Nepal in , Bodhgaya, Varanasi and Lumpini, in Dec 2008.
I understood more about Buddhism and learnt from that trip that happiness is everywhere as long as we are happy with what we have. I could feel genuine happiness from people’s eyes when they smiled there, it was very moving for me.
What are three things you always take with you when travelling?
Money, Passport and Mobile phone to use as a camera.
Name someone famous you’d like to travel with and a destination you’d like to go with them.
Simon Baker, and I wish to travel to Thailand with him to show him how wonderful Thailand is and let him experience the unique and wonderful Thai hospitality.
What direction do you see the industry heading in over the next five to ten years?
Definitely higher degree of competition and there will be ongoing additional cooperation between airlines to create mutual opportunities for business, in particular within the online environment and the better use of technology.