Delta Air Lines appoints The Walshe Group as Australian GSA
Delta has appointed The Walshe Group (TWG) as its General Sales Agent (GSA) for the Australian market effective 23 May.
The Walshe Group has been representing Delta in New Zealand for over 30 years and is equipped with extensive knowledge of the Delta network, products and services. The new and consolidated representation in Australia and New Zealand brings benefits to both customers and partners in the region.
Delta’s GSA representative office will be based in Sydney and supported by additional GSA team members stationed in Melbourne and Brisbane, covering the three largest markets in Australia. TWG’s New Zealand team will remain in Auckland. The GSA function includes reservations, ticketing, sales as well as marketing activities.
Delta’s previous GSA in Australia was Global Aviation Services, owned by Helloworld Limited. The Global Aviation Services staff, currently supporting Delta, are in the process of transitioning to The Walshe Group where applicable.
“The newly consolidated GSA will represent Delta very well in this important Oceania market,” said Clare Wheatley, Delta’s Country Manager – Australia/New Zealand. “Delta and The Walshe Group team will work to further raise awareness of the Delta brand in the market as well as the Delta-Virgin Australia Joint Venture between Australia/New Zealand and North America, which seamlessly provides the best products and schedules between the regions.”
“The Walshe Group has enjoyed a long and rewarding relationship with Delta in New Zealand and are proud and pleased to be granted this opportunity to become their GSA in Australia” said Jacqui Walshe, Managing Director of The Walshe Group. “It is an exciting challenge and we look forward to welcoming many of the loyal and dedicated current team.”
Delta operates a daily non-stop service between Los Angeles International Airport and Sydney International Airport with Boeing 777-200 aircraft and has a joint venture partnership with Virgin Australia to provide extensive connecting service to passengers traveling from Australia and the United States. Customers flying in Delta One cabin enjoy full-flat beds with direct aisle access, Westin Heavenly In-Flight Bedding, the sleep and leisure suits, noise-reducing headsets and Tumi amenity kits complete with eye shades, ear plugs and striped on-board socks, among other items. Delta One customers are also treated to a culinary experience inspired by the flavors of the season and a wine program developed with wines from some of Australia’s most acclaimed vintners.
Delta continues to bolster its service at Los Angeles International Airport following the completion of a $229-million upgrade to Terminal 5, including the airline’s first private check-in lounge, Delta ONE at LAX. Beginning June 1, the airline will launch five daily flights from LAX to Denver International Airport, a key route for travellers in L.A. Also this year, Delta will begin operating Boeing 717 aircraft on all Delta West Coast Shuttle flights between L.A. and San Francisco, increase service to both New York-JFK and Seattle to 10 daily flights and add a third daily flight to Boston. Delta operates 160 peak-day departures to nearly 60 destinations worldwide from LAX, nearly double the number of cities served in 2012, and it’s clear that Delta is committed to becoming the airline of choice in one of America’s great cities.
Delta Air Lines serves nearly 180 million customers each year. In 2016, Delta was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented five consecutive years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 330 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St. Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground. Additional information is available on the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub, Google.com/+Delta, Facebook.com/delta and Delta’s blog takingoff.delta.com.
The Walshe Group has represented tourist boards and airlines for almost 40 years and was founded by industry stalwart Rodney Walshe in 1976. Today it is one of the largest specialist representation companies in Australia and New Zealand, with offices in Hong Kong and Singapore. Across the network, The Walshe Group has in excess of 20 international clients, in four countries, some of which have been clients for over 25 years.