Name: Rachel Grier
Position title: Managing Director Asia
Company name: IDeaS Revenue Solutions, A SAS Company
When and why did you join the industry?
My first job was at the age of 12 bussing tables in a local restaurant on the weekends to earn pocket money. Over 30 years later I am privileged to have contributed to success of hotels throughout Asia Pacific and the Middle East, working with a wide range of talented people who had vision and courage.
What do you like most about your job?
Every day brings new challenges and an opportunity to help people achieve better results. I love working with my team to help hotel companies maximise their potential. The team’s passion for what we do and skill in how they do it is simply inspiring.
What’s one of the biggest achievements of your career so far?
There are so many highlights and exceptional experiences that I have been fortunate to have been a part of. One stand out would be implementing significant change in a large sales organisation in Japan – apart from a great outcome for the business, I learnt a huge amount about myself in the process.
What’s the best advice ever given to you and who gave it?
“There’s nothing you can’t do, so don’t be afraid of trying – after all what’s the worst possible thing that can happen? It doesn’t work out, you learn a lesson, pick yourself up and try again.” Advice from my father.
Who do you admire and see as a role model in the industry?
Richard Branson, I admire that he continues to grow and diversify, challenging the status quo whilst empowering his people and giving back.
What can people expect from your company and what sets it apart from the rest?
One of the key differences that IDeaS offers our partners is not only our extensive history in technology, mathematical science and revenue management, but that we also continue to evolve, bringing new technology to the industry every year. We pioneered revenue management solutions 25 years ago, and today we still lead the industry with next generation systems and innovative solutions that help more than 7000 hotels make more profitable decisions that drive real results each and every day.
What destinations are on your travel bucket list?
Machu Picchu and Everest base camp.
What’s a memorable travel experience you’ve had (good or bad)?
Having survived travel trips that included hurricanes, typhoons, 9.0 earthquakes, nuclear accidents, assassinations, several political coups, bush fires, been rescued at sea and been in a few emergency aircraft landings, I have had more than my fair share of exciting travel experiences!. My favourite part of travel – coming home to my beautiful family.
What are three things you always take with you when travelling?
Fully loaded Kindle, my favourite sarong (multi-tasks as clothes, sheet, hat, pillow, towel) and of course my camera and various lenses.
Name someone famous you’d like to travel with and a destination you’d like to go with them.
Tough choice between John Cleese and Jack Welch. The destination – Andre Boccelli’s vineyard La Sterza in Tuscany…
What direction do you see the industry heading in over the next five to ten years?
Total revenue optimisation is certainly a key direction that the industry is working towards – aiming to maximise all revenue streams: addressing profitability, real time wallet share and customer loyalty as well as managing acquisition and distribution costs. With IDeaS being part of SAS, we are literally working on tomorrow’s solutions today. The R&D teams at IDeaS and SAS feature the world’s best scientists and mathematicians who leverage big data and the internet of things to create systems and solutions to solve these very issues.
I certainly think that there is also more disruption on the horizon, with new consumer options that will impact distribution and thus drive change in revenue strategies and technologies.
As in most verticals, I also think there will be an inevitable phase of consolidation within the space that will see some of these disruptors fizzle out as they fail to deliver on promises or are unable to achieve the scale to maintain client satisfaction, critical mass and ultimately funding.
Rachel Grier, Managing Director Asia