Carlson Wagonlit Travel (CWT) announced today that its brand new facility in Manila, Philippines has officially opened.
The center is a state-of-the-art facility offering services around the clock to global clients and it houses CWT’s global network operations and global IT security operations center.
CWT president & chief executive officer Douglas Anderson, said that Manila has a strong business reputation and CWT is excited to work in the city.
“Manila’s reputation as having an excellent business climate for service organizations, its rich pool of qualified talent and inherent philosophy of customer service made it CWT’s first choice for our new center. As we grow our business around the world, an efficient, customer-focused team is key to ensuring our clients’ travel needs are well-managed,” Mr Anderson said.
The CWT employees at the center will participate in a new global CWT training program this year, designed to shape travel counselors of the future.
The training will also be implemented in other CWT service centers around the world including Minneapolis and San Jose in Costa Rica, to ensure a consistent and effective global offering for all clients.
Since it began operations in April 2014, the center has already grown to 280 team members, providing support to clients and employees across Asia Pacific and the globe.
CWT has had a presence in the Philippines since the early 1980s when Rajah Travel joined the CWT network, providing travel services to CWT clients based in the Philippines.