Virgin Australia reservations outage causes delays

  A nationwide travel alert has been issued.  

A reservations system outage has caused delays and cancellations for Virgin Australia.

Virgin Australia issued a travel alert after its booking and check-in systems shut down at approximately 1:40pm (AEDT) Tuesday for approximately three hours, ABC News reported.

Staff were forced to check-in passengers manually, causing hours long delays.

Both international and domestic flights were affected by the outage, with Virgin Australia cancelling 30 flights around the country; eight of which were meant to depart Melbourne.

Sabre, Virgin’s relatively new reservations system, suffered a global outage affecting a number of carriers around the world including American Airlines and United Airlines.

Customers who did not arrive for flights on Tuesday afternoon will not be penalised and will be provided with a full credit for the cost of their flight.

Virgin Australia has also released a special compensation policy for customers travelling today; a full credit for their itinerary, including connecting flights.

Customers may also change their flight free-of-charge to another service to the same destination, no later than 13 August 2013, while those travelling away from home may also be eligible for hotel accommodation.

Visit Virgin Australia’s website for updated flight information.

Source = ETB News; PT
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