United axes merchant account policy

United Airlines has revoked its policy that limited some travel agencies access to the airline’s merchant account.

The policy announced in June 2009, restricted an initial 28 agencies from accessing the merchant account for credit card sales.

“We have elected to rescind a policy that required a relative handful of the thousands of travel agencies that sell tickets for United to pay their own credit card merchant fees,” United said in a statement.

“We will continue to focus on reducing distribution costs as we pursue product and service improvements that provide more value to all of our customers.”

Business Travel Coalition (BTC) chairman Kevin Mitchell said the group was content with United’s decision.

Mr Mitchell added that had the policy expanded travel agents and consumers would have suffered the financial risk.

“The recently installed senior management team at United is certainly delivering on its promise to treat with respect the needs of participants in the supply chain, including corporate travel departments,” he said.

Source = e-Travel Blackboard: N.J
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