Changes to British Airways ticketing policy announced

External Frequently Asked Questions Effective 1 January 2010

1. What changes are British Airways making to their ticketing policy?

Effective 1 January 2011, British Airways will no longer accept paper tickets for travel on BA operated flights.

2. What impact will this change have on Qantas passengers travelling on British

Airways operated services who have been issued paper tickets for these services on Qantas 081 ticket stock?

Qantas is in the process of contacting affected customers or their travel agents to amend their bookings by either reissuing their tickets as an e-ticket or amending the customer’s itinerary to utilise an alternative carrier to British Airways.

3. Will Qantas revise its ticket issuance policy for British Airways operated flights on codeshare?

Yes. From 23 December 2010, British Airways operated flights should not be issued on Qantas 081 paper ticket stock and instead must be issued as an e-ticket.

4. Does the revised Qantas ticket policy also apply to codeshare flights with a Qantas (or other airline) flight number when operated by British Airways?

Yes. The revised Qantas ticket policy applies to any flight operated by British Airways.

5. Does the Qantas revised ticket policy apply to codeshare flights with a British Airways

flight number that are operated by Qantas or another carrier? For example: British Airways flights operated by Qantas.

No. The revised Qantas ticket policy only applies to British Airways operated services.

6. Will British Airways accept Qantas passengers holding paper tickets with coupon(s)

closed to British Airways for travel up to and including 31 December 2010?

Yes. British Airways will accept passengers holding paper tickets for travel up to and including 31 December 2010.

7. Will British Airways accept passengers holding a paper ticket with coupon(s) closed to BA for travel on or after 1 January 2011?

No. British Airways will not accept paper tickets with coupon(s) closed to British Airways for travel on or after 01 January 2011 e-ticket at their ticket desks?

No. Qantas has undertaken work to identify all passengers holding paper tickets and has reissued them to e-tickets.

BA has also identified bookings which have been issued on paper and sent messages to airlines and agents to reissue. In the unlikely event that a passenger has not had their booking amended to an e-ticket, Qantas Telesales will be prepared to assist over the phone to facilitate a reissue.

9. Will Qantas fares be updated to stipulate that paper tickets are not permitted when BA

The Sales Restriction and Flight Application paragraph on all Qantas published/market and private fares are being progressively updated.

10. Will the GDS auto-quote fares that include British Airways flights for non e-ticket eligible itineraries?

At this stage, fares will continue to auto-quote. Qantas is in discussions with GDS’ on how to rectify this.

11. Will GDS’ inhibit paper ticket issuance?

No. Consultants need to ensure that they manually check all bookings and do not issue paper tickets when British Airways operated flights are included in the itinerary.

12. If Qantas issues a Multi Purpose Document (MPD) or Miscellaneous Charges Order

(MCO) and the customer presents this to BA – will BA accept it as payment for an eligible itinerary?

Yes – providing the MPD/MCO conforms to issuance/format provisions in the IATA ticketing handbook and subject to existing fares and ticketing acceptance rules.

13. If Qantas issues an Interline Excess Baggage MCO for travel including BA, will BA accept the MCO?

Yes. Providing the MCO conforms to issuance/format provisions in the IATA ticketing handbook and subject to existing fares and ticketing acceptance rules.

14. Will BA be accepting paper tickets from any other airlines for commercial fare tickets?

No. BA will only accept paper tickets validated to BA 125 ticket stock for commercial fare tickets.

Source = British Airways
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